We are proud that all our shipments go through 2 levels of packaging and 2 levels of inspection before dispatch. The likelihood of damage is very small. However, in case there is any damage, here’s how you can get a replacement:
MIKSCRAFTERIA offers a replacement guarantee for all products ordered online. Products will be replaced only in case of a manufacturing defect or damage due to transportation. Replacement will not be made in cases of damage due to normal wear and tear, incidental damage due to malfunctioning of product, and negligence on part of the customer.
If you are eligible for a replacement, you may notify us within 24 hours from the date of delivery and ship the product back to us for a free replacement.
To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. Once we receive the item back we will then arrange for the replacement of the item through our logistics partner. In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to the recipient not available / premises locked, etc., the customer will be charged for re-attempt of the delivery. We shall not be responsible for any items sent to us for return/replacement without our confirmation.
There are certain possibilities where it is difficult for us to support you for the same :
- In the case of Gift Certificates, no refund or replacements would be allowed.
- In case of pre-order no such requests would be entertained.
- If the product is not the same as sent no such requests would be entertained..
- In the case of the product damaged by the customer while opening the parcel.
- In the case of electronic items such as heat guns, machines, etc no such requests would be entertained.
- In case of any missing item from the package, you have received including original packing, accessories, price tags, etcno such claims would be entertained.
Before confirming an exchange, we would require proof of defect in product in the form of a photo, video while opening the parcel, product is still in its packaging.
The exchange policy is not applicable for any consumable item which has been used or installed, products with tampered or missing serial numbers, any damage / defect not covered under the manufacturer's warranty. The policy is also not applicable on any product returned without all original packaging and accessories, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.
Please ensure the item(s) are packed securely to prevent any damage during transit.
Return of a product:
We recommend that while shipping an item back to the store please use a reliable courier for tracking purposes. As Crafters Corner does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping in such case.
In case the product you have returned is out of stock, We do not offer any refunds, in case of any refunds we will provide you with a STORE CREDIT equal to the value of the product you purchased. The credit AMOUNT will be sent to you via email and can be used to purchase anything of that value from the online store within 1 MONTH.
If the order is confirmed by us and we are unable to ship the product under the normal circumstances only, then we will issue the refund to the customer which might take 5-7 working days to get transferred.